Saturday, November 20, 2010

TSA Lessons For Your Business

If your company or organization must make changes to meet a growing threat in your area of operations or service, make sure you have the people with the expertise and experience to lead your project, and if you do not have the experience in-house, then for goodness sakes, go outside for it.

When TSA rushed their new "pat-down" procedures in to operations this week, you would have thought they would have considered all the complications their new "security grope" would face.

In fact, they've had weeks to prepare to step up their so-called pat down procedures since the underwear bomber failed and months since the shoe bomber failed.

Did no one consider all the implants and medical devices that humans wear to stay alive, or just to appear more normal after life-threatening disease, accidents or surgery?

There was the flight attendant that had to remove her breast prostheses, in front of a line of waiting passengers. She had a breast removed because of cancer.

And the guy that wore a urostomy bag on his waist because he had no bladder, after surgery. What are they doing about the men and women who wear colostomy bags because they've had colon or rectal cancer?

I few years ago I had a wreck and had a number of screws holding my left foot together. I fly a lot. It was a nightmare then, because I always got pulled out of line and had my whole body wanded, because of hardware in one foot.

My late father-in-law wore a urostomy bag. Thank goodness he's not around to have some TSA agent squeeze it or hit it and knock it loose, dumping his "water" in the airport security area. At least, under the present rules, his shoes would not be soiled.

Back to your business. TSA apparently did not have the medical expertise on staff to help them with those kinds of issues.

There will be things you have to do to keep up with the competition, or ahead of the competition.

A crisis plan is one of those things. Most companies and other organizations rarely have the expertise on staff to prepare a crisis plan without missing some important elements. Don't pull a "TSA" and adopt a crisis plan that has flaws.

Call the Institute for Crisis Management or someone like ICM to help you with your plan development or updating.

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