Wednesday, October 26, 2011

Phone Camera Warning

If you are an HR Manager, a police officer, emergency medical technician, factory foreman, even a doctor or nurse working ER, always be on your best behavior, in addition to doing what you are trained and expected to do.

Phone cameras -- capable of recording both still photographs and moving video – are everywhere. If you “lose your cool” you will very likely show up on the local evening TV newscast at the very least or YouTube forever.
On the other hand if you do something above and beyond the call of duty, you may show up on the same TV newscast and YouTube in a favorable light.

Most often, the phone cameras catch people at their worst.
The police officer that over-reacts to an unruly demonstrator or drunk or mentally unstable person, caught on video swing his/her nightstick or spraying Pepper Spray in their face.

Or, the company representative that encounters demonstrators at the front gate, and after being verbally abused, over-reacts with a shouting spree response, caught on camera by another demonstrator.
I’ve been in some of these kinds of “heated” encounters.  I once was riding in the front seat with a police officer.  He picked up a 15-year-old at a community fair. The boy was obviously from a well-to-do family, but he was “drunker than a skunk” as they used to say where I grew up.

He was scared to death and could not stop talking and crying. The officer ordered him to shut up, but after a short drive, he had more than he could “take” and pulled a “black jack” out of his pocket and started to backhand the young man riding behind him.  I automatically reacted. I stretched both of my arms out and yawned as big as I could, blocking the officer’s arm from striking his prisoner.
Needless to say, he was mad as all get out with me.  But I reminded him about all the paper-work he would face if he had hit the boy and the boy’s family filed charges against him! Besides the police car was equipped with a camera that recorded “inside” as well as “outside.”

Sometimes it is very hard to maintain your composure but you must, and every organization should be teaching and advocating appropriate responses from all executives, managers and staff/employees.

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